Returns & Refunds

1Return Window

We accept returns within 30 days of delivery as confirmed by UPS tracking. The 30-day window begins on the date the carrier marks your package as delivered. Returns requested after this window will not be accepted.

2Eligible Items

To be eligible for a return, items must meet all of the following criteria:

• Unused and in the same condition as received
• In the original packaging (including all accessories, manuals, and components)
• Accompanied by proof of purchase (order number or receipt)
• Not in the non-returnable categories listed below

3Non-Returnable Items

The following items are not eligible for return under any circumstances:

4How to Initiate a Return

Follow these steps to start your return:

1. 1
   Contact Support

   Email support@nellisliquidation.com with your order number and reason for return. Include photos if the item is damaged.

2. 2
   Receive Authorization

   Our team will review your request and send a Return Merchandise Authorization (RMA) number within 2 business days.

3. 3
   Pack the Item

   Securely pack the item in its original packaging. Include all accessories and documentation. Write the RMA number clearly on the outside of the box.

4. 4
   Ship the Item

   Ship your return using a trackable carrier to the address provided in your RMA email. We recommend UPS or USPS with delivery confirmation.

5. 5
   Receive Your Refund

   Once we receive and inspect the item, your refund will be processed within 5-7 business days.

5Refund Timeline

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds are issued to the original payment method via Stripe. Please note:

• Credit card refunds may take an additional 2-5 business days to appear on your statement depending on your bank.
• Original shipping charges are non-refundable unless the return is due to our error.
• Partial refunds may be issued for items returned in a condition less than original.

6Damaged or Defective Items

If you receive an item that is damaged in transit or defective, please contact us within 7 days of delivery. Do not discard any packaging.

We will arrange for an immediate replacement or full refund at our discretion. In these cases, we will provide a prepaid return shipping label and cover all return costs. Photo documentation of the damage is required.

7Return Shipping Costs

8Contact Us

For all return-related inquiries, please reach out to our support team: